Administrative Assistant
priya.sharma@example.com07700 900305Birmingham, UK
Summary
Administrative assistant with six years' experience supporting busy offices in property and healthcare. Organised, accurate with numbers and quick to turn paper processes into simple digital ones. Looking for a senior administrator or office coordinator role in Birmingham.
Experience
Administrative Assistant
Halcombe & Reid Property Management, Birmingham, UK
Residential property manager looking after about 1,200 rented homes.
- Manage the diaries of 3 directors and book around 40 meetings, viewings and contractor visits a week.
- Moved 1,200 tenancy files from paper to SharePoint in 5 months, so staff now find a document in seconds instead of searching the archive room.
- Built an Excel tracker for gas safety and electrical (EICR) certificates; no certificate has lapsed since it went live in 2024.
- Process about 150 supplier invoices a month in Xero, matching each one to a purchase order before approval.
Receptionist and Administrator
Moorcroft Dental Practice, Solihull, UK
Three-surgery NHS and private dental practice.
- Booked and confirmed around 90 appointments a day across 3 surgeries.
- Cut missed appointments by about a quarter by introducing text reminders the day before.
- Took patient payments and checked NHS charge exemptions, balancing the till at the end of every day.
Education
Level 3 Diploma in Business Administration
South & City College Birmingham, Birmingham, UK
Skills
- Administration:
- Diary management, Minute taking, Invoice processing, Document management, Data entry (60 wpm)
- Software:
- Microsoft 365 (Outlook, Word, Excel, Teams), SharePoint, Xero
- Communication:
- Reception and phones, Supplier and contractor liaison
Languages
English (Native); Punjabi (C1); Hindi (B2)
Certifications
- Microsoft Office Specialist: Excel Associate, Microsoft (2023)